Privacy Policy

1. Introduction

This Privacy Policy explains how TITANGRID LLC (“we”, “us”, “our”, or “TitanGrid”) collects, uses, and shares personal information of individuals who visit our website at titangrid.io, use our services, or otherwise interact with us. This policy explains your privacy choices and how we protect your information.

This Privacy Policy applies to natural persons who are current or potential customers of TitanGrid, website visitors, newsletter subscribers, or anyone who provides personal information to us through any means.

We aim to comply with applicable U.S. federal and state privacy laws, including, where applicable, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Effective Date: 1 February 2023
Last Updated: 25 June 2026

2. Who We Are

TitanGrid is a technology solutions provider specializing in comprehensive IT and infrastructure services for businesses. We provide IT support, cloud solutions, cybersecurity, and digital transformation services to help businesses optimize their technology infrastructure.

Contact Information:

• Company Name: TitanGrid LLC
• Address: 1209 Mountain Rd PL NE STE R, Albuquerque, NM 87110, United States
• Website: titangrid.io
• Email: sales@titangrid.io

For all privacy-related inquiries, including requests to exercise your rights, please contact us at sales@titangrid.io.

3. The Types of Personal Information We Collect

3.1 Contact Information

• First and last names
• Business names and job titles
• Email addresses
• Phone numbers
• Postal addresses
• Company information

3.2 Technical and Usage Data

• IP addresses
• Browser type and version
• Device information
• Operating system
• Pages visited on our website
• Time and date of visits
• Referring websites
• Cookies and similar tracking technologies

3.3 Service-Related Information

• Information provided during consultations
• Technical specifications of your systems
• Support ticket details
• Service preferences
• Communication history

3.4 Financial Information

• Payment details
• Billing addresses
• Transaction records
• Invoice information

3.5 Marketing and Communication Data

• Marketing preferences
• Newsletter subscriptions
• Communication preferences
• Event attendance records

4. How and Why We Collect and Use Personal Information

4.1 How We Collect Information

Direct Collection:

• When you contact us through our website, email, or phone
• When you request quotes or consultations
• When you subscribe to our newsletter
• When you engage our services
• When you attend our events or webinars

Automated Collection:

• Through website analytics and cookies
• During support sessions (with permission)
• Through system monitoring (for clients)

Third-Party Sources:

• Business partners and referrals
• Public business directories
• Professional networks

4.2 Why We Use Your Information

Service Delivery:

• To provide IT support and consulting services
• To manage client accounts and relationships
• To process payments and billing
• To deliver technical support and maintenance

Business Administration:

• To respond to inquiries and communications
• To manage contracts and agreements
• To conduct business analysis and improvement
• To maintain accurate business records

Marketing and Communication:

• To send service updates and newsletters (with consent, where required)
• To inform you about relevant services and events
• To conduct market research and surveys

Legal and Security:

• To comply with legal obligations
• To protect our business interests and rights
• To prevent fraud and ensure security
• To resolve disputes and enforce agreements

5. Sharing and Disclosure of Personal Information

We may share your personal information with:

5.1 Service Providers

• Cloud hosting providers
• Payment processors
• IT infrastructure suppliers
• Professional advisors (lawyers, accountants)
• Marketing and communication platforms

5.2 Business Partners

• Technology vendors and suppliers
• Subcontractors providing services on our behalf
• Joint venture partners

5.3 Legal Requirements

• Regulatory authorities and government bodies
• Law enforcement agencies
• Courts and legal proceedings

5.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, personal information may be transferred to the acquiring entity.

We require service providers and partners to protect your information and use it only for the purposes for which it was shared, consistent with this Privacy Policy and applicable law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service Data: For the duration of our business relationship, plus a reasonable period thereafter for financial and legal record-keeping
• Website Data: Generally up to 2 years for analytics purposes
• Marketing Data: Until you unsubscribe or withdraw consent
• Legal Requirements: As required by applicable laws and regulations

We regularly review our data retention practices and securely delete or anonymize information when it is no longer needed.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

• Know what personal information we collect, use, and disclose about you
• Request access to a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to certain exceptions
• Opt out of the sale or sharing of your personal information, to the extent applicable
• Not be discriminated against for exercising your privacy rights

If you are a California resident, you may have additional rights under the CCPA/CPRA, including the rights described above. To exercise any of these rights, contact us at sales@titangrid.io. We will respond within the timeframe required by applicable law.

9. Consent and Withdrawal

Where we rely on your consent for processing, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To withdraw consent for marketing communications, use the unsubscribe link in our emails or contact sales@titangrid.io.

10. Cookies and Website Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyze website usage
• Remember your preferences
• Provide personalized content

You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please see our Cookie Policy.

11. Children’s Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.

12. Marketing Communications

We may send you marketing communications if:

• You have consented to receive them, where required
• You are an existing client and the communications relate to similar services
• We have a legitimate business interest in marketing to you

You can opt out of marketing communications at any time by:

• Using unsubscribe links in emails
• Contacting sales@titangrid.io
• Updating your preferences in your account

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our business practices
• Legal or regulatory requirements
• Improvements in our data protection practices

We will notify you of significant changes through email notifications, website announcements, and/or an updated effective date.

14. Contact Information

For any questions about this Privacy Policy or our data practices:

TitanGrid LLC
Address: 1209 Mountain Rd PL NE STE R, Albuquerque, NM 87110, United States
Email: sales@titangrid.io
Website: titangrid.io

This Privacy Policy was last updated on 25 June 2026 and is effective as of 1 February 2023.